Terms & Policies

 

Privacy Policy


CAS-BCM respects your right to privacy and any personal information provided by you to CAS-BCM will be held in confidence.

CAS-BCM will only collect what information is necessary for us to provide an efficient and satisfactory service. CAS-BCM strives to manage personal information in a best practice way while enabling CAS-BCM to better serve its students, learners and clients.

Collection of Personal Information

As a training organisation, CAS-BCM collects, holds, uses and discloses a wide range of personal and sensitive information on Students in nationally recognised training programs. This information requirement is outlined in the National Vocational Education and Training Regulator Act 2011 and associated legislative instruments.

CAS-BCM retains a record of personal information about all individuals with whom we undertake any form of business activity. CAS-BCM must collect, hold, use and disclose information from our clients and stakeholders for a range of purposes.

Use of Personal Information

CAS-BCM Operations & Service Quality

CAS-BCM collects personal information for the purposes stated in this Policy from our students, learners, clients and participants in our courses, third parties, service providers, suppliers, contractors, consultants, sponsors and individuals who interact with the CAS-BCM.

We collect and hold information from students, learners and clients through course program related applications. This information includes name and contact details, gender and career history. We also collect date of birth to enable us to uniquely identify applicants and to assess what education & training programs and services may be most suitable for applicants. We protect date of birth information by strictly limiting the CAS-BCM’s staff access to this information.

Education and training 

We collect and hold enrolment information from students, learners and clients and keep a record of the courses completed. We also collect assessment answers, course results and feedback sheets but we have special protections around this information including separate storage, and technical and policy restrictions on who can access the information.

Seminars & Workshop Events

We collect and hold information which participants provide through applications to attend events such as seminars, workshops, conferences and briefings. This includes, if applicable:

  • Contact details;
  • Travel bookings; and
  • Image (video or photographs) or sound recordings (but only if you have not opted-out from this). We keep a record of the events and workshops a member or non-member has attended.

Surveys

From time to time, we or our service providers may collect your personal information via surveys. We will only use the personal information collected for analytical purposes, updating our records or to assist with improvement or development of our course program.

Security of Personal Information

We regularly assess the risks of misuse, interference, loss, unauthorised access, modification or disclosure of personal information and ensure that we have adequate measures, including policies, procedures and technology, to address those risks. For example, we limit staff access to personal information to that which they need to carry out their role. We conduct regular internal and external audits to assess whether we have adequately complied with or implemented these measures.

Access to and the Accuracy of Personal Information

You have a right to ask for access to the personal information we hold about you. Unless there is a lawful reason not to, we will give you access to it and allow you to correct any incorrect information.

We will ask you to verify your identity to ensure we don’t give information to the wrong person. If we don’t give you access to your personal information or refuse to correct it we will tell why. You may ask us to make a note of your requested correction to be located alongside information we have not agreed to correct.

Requests for Access and Complaints

In the event that you have a question, concern or complaint regarding the way in which we handle your personal information, you should contact us directly at:

Centre for Advanced Studies in Building & Construction Management

Level 1 Suite 9B
80 Keilor Road

Essendon North VIC 3041

Tel: +61 3 9070 4737
Email: [email protected]

We take your privacy concerns seriously. Where you express any concerns that we have interfered with your privacy, or seek access to information about you that we hold, we will respond within 48 hours to let you know who will be handling your matter and when you can expect a further response.

If you are unsatisfied with our response you can complain to the Office of the Information Commissioner Telephone: 1300 363 992. Email: [email protected]

 

Terms of Use


Your use of this website or email, or the resources in it (resources), is governed by these terms and by the Centre for Advanced Studies in Building & Construction Management (CAS-BCM) privacy policy. Such use and any disputes arising out of it are subject to the laws of the state of Victoria, Australia.

Copyright on this website or email or resources is strictly reserved. No part of the resources covered by copyright should be copied or reproduced in any form or by any means without the written permission of CAS-BCM.

The CAS-BCM endeavours to contact copyright holders and request permission to reproduce all copyright Material. Where CAS-BCM has been unable to trace or contact copyright holders, if notified, CAS-BCM will ensure full acknowledgment of the use of copyright Material.

We do not represent, warrant or guarantee that this website, email or resources is free of computer viruses or any other defects or interference or interception. The resources do not constitute legal, building construction, accounting or other professional advice. While all reasonable care has been taken in its preparation, CAS-BCM does not make any express or implied representations or warranties as to the completeness, currency, reliability or accuracy of any resources on the website or email. Resources should not be used or relied upon as a basis for formulating business decisions or in substitution of professional advice or the exercise of independent judgment.

The resources and any opinions, forecasts, assumptions or estimates in it are not provided with regard to and are not suitable for any person’s specific financial or investment objectives.

To the extent permitted by law, CAS-BCM excludes all liability for any claims, loss or damage whatsoever and howsoever caused, arising out of or in connection with the website, email or resources.

Any links to third-party websites are provided for convenience only and do not represent endorsement, sponsorship or approval of those third parties, any products and services offered by third parties, or as to the accuracy or currency, of the information included in third party websites.

 

Terms & Conditions


Please read carefully as these terms & conditions form part of the Course Acceptance Agreement 

1. Refunds

1.1 In the event that the student provides written notice of cancellation from a course where the course duration is more than 10 weeks, the refund for the amount of fees paid in advance will be calculated using the Cancellation Date* as follows: 

1.1.1 Notification more than 10 weeks before the commencement date:

Full refund of all course fees paid less maximum of 10% or $1000, whichever is the lesser, for administrative expenses will be retained by CAS-BCM.

1.1.2 Notification 4 weeks or less before the commencement date:

40% of fees paid less maximum of 10% or $1000, whichever is the lesser for administrative expenses will be refunded.

1.1.3 Notification after the commencement date and during the first four weeks:

30% of fees paid less maximum of 10% or $1000, whichever is the lesser for administrative expenses will be refunded.

1.1.4 Notification after the 4th week of the commencement of the course:

No refund will be paid.

1.2 In the event that the student provides written notice of cancellation from a course where the course duration is less than 10 weeks, the refund for the amount of fees paid in advance will be calculated using the Cancellation Date* as follows:

1.2.1 Notification more than 10 weeks before the commencement date:

Full refund of all course fees paid less maximum of 10% or $1000, whichever is the lesser, for administrative expenses will be retained by CAS-BCM.

1.2.2 Notification more than 4 weeks and up to 10 weeks before the commencement date:

70% of fees paid in advance will be refunded less maximum of 10% or $1000, whichever is the lesser, for administrative expenses will be retained by CAS-BCM.

1.2.3 Notification 4 weeks or less before the commencement date:

No refund will be paid.

1.3 If CAS-BCM cancels the enrolment of the student from a course because the applicant has seriously breached the Terms and Conditions of CAS-BCM, no refund of the semester’s fees and not less than 40% of fees applicable to a subsequent semester.

1.4 In the unlikely event that CAS-BCM is unable to deliver the course in full, the applicant will be offered a refund of all unspent pre-paid course fees to date. The refund will be paid within 10 working days of the day on which the course ceased to be provided by CAS-BCM. Alternatively, enrolment in another suitable course by CAS-BCM may be offered at no extra cost. The applicant has the right to choose between refund of unspent pre-paid course fees or to accept a place in another course. If the applicant chooses a placement in another course the applicant will be required to sign a statement that indicates their acceptance of the placement.

1.5 Any refund due will be processed within 4 weeks by cheque or electronic funds transfer.

* The date the written advice of cancellation is received by CAS-BCM is considered the Cancellation Date.

The Cancellation Date is the date used for the calculation of any refund of monies paid in advance

A guide to refund amounts and conditions is published on the CAS-BCM website.

Application for a refund of tuition fees must be made in writing on the ‘Application for Refund’ form available from CAS-BCM’ administration department or the website, stating reasons and relevant details and supported by appropriate documentation where appropriate. This must be submitted to CAS-BCM’ administration department.  Payments of any outstanding debts to CAS-BCM must be made before a refund will be processed.  Refund applications will not be processed where the signature on the Application for Refund does not match the Student’s signature on the Student Course Acceptance Agreement.

All refunds must be approved by the CEO or their authorised delegate. Exemptions to the refund conditions may occur where the student has extenuating or compassionate grounds as determined by the CEO or delegate.

Approved refunds are paid directly to the student or the person who made the payment.  Under no circumstances will a payment be made to a third party without the written consent in English of the student or the person who made the payment.  All refunds are made in Australian dollars, paid directly into the nominated bank account.  The student or the person who made the payment will be required to sign a Refund Authority form to authorise payment to a third party.

CAS-BCM will provide the student and/or employer with a statement detailing the outcome of the refund application, calculation and payment of the refund.

Students are referred to CAS-BCM’ Complaints and Appeals Procedure available from the CAS-BCM administration department or from the CAS-BCM website if they wish to appeal the implementation of this Policy.

This refund policy does not remove the student’s right to take further action under Australia’s consumer protection laws.

2. Other

2.1 CAS-BCM may only enable students to defer or temporarily suspend their studies, including a grant of leave of absence, during the course through formal agreement in certain limited circumstances.

2.2 Personal information about the student may be shared between CAS-BCM, its collaborators and the Australian Government and designated authorities. This information includes personal and contact details, course enrolment details and changes.

2.3 The student must notify CAS-BCM of any change of address to contact details within 7 days while enrolled in the CAS-BCM course(s).

2.4 CAS-BCM reserves the right to timetable teaching and related sessions at times suitable, generally between 9am and 9pm Monday to Saturday.

2.5 Where a student fails to commence the course within 14 days of the scheduled commencement date, confirmation of enrolment will be cancelled.

2.6 Students are required to purchase their own resources such as textbooks and other support materials when needed throughout the course(s).

2.7 Students must keep copies of receipts or records or receipt numbers for all payments to CAS-BCM.

2.8 Students must pay all debts to be eligible to graduate from any course.

2.9 Where, required, CAS-BCM will use the services of a debt collector to recover any overdue debts from students and any additional costs incurred in the process of debt collection will be at the student’s expense.

3. Learner Enrolment

Enrolment is subject to receipt of your payment and our confirmation of availability. You must pay any invoice within 7 days of receipt and payment must be received in full before we provide course materials and course commencement.

4. Enrolment changes by the Learner

If for any reason you are no longer able to attend the course on the date you have enrolled for, you may give us a request in writing to cancel, transfer or substitute your enrolment. Please note that a charge may apply. Further details are set out below.

We deduct any applicable charge from any refund due to you. In addition, any of our materials already provided to you must be returned before we remit any refund and/or confirm a transfer or substitution. 

If for any reason you do not provide us with the required notice or do not attend the course, no refunds are payable and no changes to your enrolment will be accepted. We may review this policy in the case of special circumstances where sufficient evidence is provided.

Cancellation

You may cancel your enrolment altogether. However, you may consider transferring to another course option or substituting another eligible participant as further explained below.

Transfer

If you wish to transfer to a different course date; to a different course altogether; or to a different course format, you may request to transfer your enrolment. Only one transfer is permitted per enrolment and the alternative option must be within 12 months of your original course. 

A transfer request is subject to availability of the alternative date, course or format in your request. You will be contacted to confirm your new event or we will place you on a waitlist if the alternative option is not available at the time of your request. If you transfer to a different course or different delivery format, any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below. 

Any further transfer request will be treated as a cancellation and will incur a 100% cancellation charge.

Substitution

You may request to substitute another person to enrol in your place. Only one substitution is permitted per enrolment. The proposed substitute must review and confirm to us that they meet the enrolment criteria applicable for that course before we will accept the substitution. 

Any difference in the course fee will be payable by you or refunded by us as applicable and subject to any charge as explained below.

Any further substitution request by you or the substitute will be treated as a cancellation and will incur a 100% cancellation charge.

5. Enrolment changes by CAS-BCM

If we are required to cancel or vary course dates or locations due to circumstances outside our control, including insufficient course enrolments, you will be offered a full refund of the total course fee, or a transfer or substitution, which will not be treated as a request by you for the limits specified above. However, unless required by an applicable law, we will not be responsible for any direct or indirect costs or losses incurred by participants in any circumstances and you are strongly encouraged to take this into account.

6. Privacy

By submitting the Enrolment Application Form, you acknowledge that you have read and understood

the CAS-BCM Privacy Policy (link to Privacy Policy) and agree with and consent to the practices described in that Privacy Policy.

7. Use of Learner Resources

Learner Resources and Materials and content made available to you as a course participant are subject to copyright and other rights owned by CAS-BCM or its licensors. All such material is protected by the Copyright Act 1968 (Cth) and other international copyright and intellectual property laws.

You may only use the learner resources and materials and content for your own private non-commercial use. No part of the materials and content covered by copyright should be copied, reproduced, modified, distributed, transmitted, or republished in any form or by any means without the written permission from CAS-BCM.

 

Disclaimer


While CAS-BCM endeavours to provide accurate material on its web site, it gives no warranty concerning the accuracy of the material provided by this service.

The information contained in learner resources, materials and these web pages was accurate at the time of publication. However, all information is subject to change without notice.

It is recommended that the information be verified prior to being acted upon.

 

Authorisation


Quality
The contents of learner resources and materials and this web site are subject to authorisation for their content. 

Content related to Educational Programs, Marketing, Administrative Systems and Operations
CAS-BCM’s Chief Executive Officer (Principal)

The CAS-BCM’s Chief Executive Officer is accountable for the way in which CAS-BCM operates.

Senior officers and directors or substantial shareholders who are in a position to influence the management of the organisation must demonstrate that they satisfy ‘fit and proper’ person requirements.

CAS-BCM will ensure through a variety of measures that it has the capacity, infrastructure and facilities to deliver and assess all courses, qualifications and units listed on its Scope of Services.

Trainers and assessors provide input to business decisions so that these decisions promote quality vocational education and training.

In making decisions CAS-BCM ensures considerations of trainers and assessors experiences in decision making is consistently implemented.

 

Feedback


Students, Learners, Clients and Industry Participants are the foundation of our organisation. To meet your expectations, we rely on continuous feedback as part of our continuous improvement and quality management systems so we can identify opportunities to learn and improve our education & training products and services.

Industry Engagement

CAS-BCM training practices are developed and maintained as relevant to the needs of industry and informed by industry engagement.

To provide training relevant to employers and to maximise participants’ opportunities for employment, advancement or further education, CAS-BCM engages with relevant industry stakeholders to establish appropriate contexts, methods, resources and trainers and assessors to deliver training and to conduct assessments.

Engaging with industry stakeholders is critical to ensuring CAS-BCM’s training and assessment is aligned to current methods, technology, products and performance expectations for the workplace tasks specified in the training package or VET accredited course.

Industry Engagement Survey Link

Learner Engagement

CAS-BCM manually collects completed learner questionnaires at the completion of each course program and collates survey data analysis electronically to assess valuable data on CAS-BCM’s performance and used to improve training and assessment services by way of Continues Improvement procedures and activities.

The two key areas of Learner Engagement Data is analysed & collated are:

  • Course Evaluation
  • Units of Study

Learner Engagement Survey Link

Employer Satisfaction

CAS-BCM’s Employer Satisfaction Survey for Continues Improvement forms part of and supports CAS-BCM’s Industry Engagement Policy & Procedure where by CAS-BCM’s training and assessment practices are developed and maintained as relevant to the needs of industry and informed by industry engagement.

Engaging with industry stakeholders is critical to ensuring CAS-BCM’s training and assessment is aligned to current methods, technology, products and performance expectations for the workplace tasks specified in the training package or VET accredited course. CAS-BCM’s Industry Engagement Report is used to robustly document engagement activities and actions taken.

Employer Satisfaction Survey Link

Learner Feedback

If you have any feedback about an experience with us, wish to lodge a complaint or offer a suggestion for what we could do differently, please let us know.

You can email to [email protected]

call us on +61 3 9070 4737 or write to our Chief Executive Officer at: 

CAS-BCM 
Level 1 Suite 9B

80 Keilor Road

Essendon North VIC 3041

Phone: +61 3 9070 4737